Relationship Manager (South-South, South-East Regions) at Ecobank Nigeria

Tittle:Relationship Manager (South-South, South-East Regions)

Business and Financial Performance
•    Assist in the preparation of the branch budget estimates.
•    Analyse business growth opportunities in the local market and develop appropriate strategies for capturing and growing our market share.
•    Work jointly and proactively with Business Segments (Consumer & Corporate Banking) and product partners to increase Ecobank’s wallet share within the respective markets.
•    Achieve targeted product cross-sell ratios and increase customer adoption of Ecobank’s products and services.
•    Ensure that various business segments in the branch maintain a CABAL that is commensurate with overall budget projections.
•    Ensure that all incomes are properly recognized.
•    Grow the deposit base of the branch with specific focus on growing low-cost deposits, collections, value-chain business and channels – across all business segments.
•    Achieve cost-income ratio targets of the business.
•    Ensure that credit approval memoranda (CAM) meet the Banks’ credit policy guidelines and loan accounts are operated within ‘credit approval’ limits.
•    Conduct regular business performance and profitability reviews.
•    Ensure all Non-Performing Loan (NPL) & Past Due Obligation (PDO) ratios are kept within budgeted limits.
•    Attain targeted sales goals, performance targets and customer satisfaction levels through the effective management of resources.

Client Centricity
•    Constantly review strategies to ensure that excellent, efficient and comprehensive customer service delivery, quality standards and branch ambience are constantly upheld in the branch.
•    Identification and marketing of prospects within the target market.
•    Responsible for exceeding customers’ expectation.
•    Establish and sustain a customer-centric business culture in the branch, leveraging on people and technology to ensure service quality and excellence in the delivery of our products and services.
•    Sustain/drive increased digital channel utilization with a specific focus on ATM uptime, Card adoption and activity levels, Mobile Banking adoption and activity, Retail Internet Banking (RIB) adoption, OMNI activity levels and POS activity and collections.
•    Ensure high customer satisfaction as measured and monitored through customer feedback surveys and Net Promoter Scores (NPS).
•    Efficiently and effectively liaise with internal departments/Units – CIB, Trade, Risk, EBS, e.t.c. including other Branches and departments to promote and drive business volumes and profitability at the branch.
•    Call on customers (at least per calling policy requirements), to determine their business needs, to obtain feedback on customer service and to ensure customer satisfaction.

Process, Control and Operational Performance
•    Promote high ethical and integrity standards and ensure the Ecobank Values are sustained and evident at the branch.
•    Ensure there is a strong internal control system in place and monitor its adequacy and effectiveness.
•    Achieve satisfactory BO audit rating and fully comply with KYC/AML and regulatory guidelines.
•    Achieve and sustain effective balance sheet management.
•    Make recommendations to management to improve operations process in order to improve customer satisfaction.

Strategic initiatives
•    Drive and sustain the ongoing Ecobank transformation and digitalization agenda.