Job Title: Learning Management System (LMS) Administrator Officer 1
Department: Learning Innovation and Technology
Location: Lagos
Reports to: LITU Coordinator
Employment Type: Officer, Full-time.
Job Summary:
The LMS Administrator is key to LEAP Africa’s Learning Innovation and Technology Unit. This
individual will oversee the complete management, optimisation, and enhancement of the
organization’s Learning Management System (LMS), ensuring it meets the needs of both external
learners and internal employees. This role involves collaborating with multiple departments to ensure the system’s effective operation, user engagement, and content relevancy. The LMS
Administrator will also work to create a dynamic and interactive learning environment, ensuring that the platform evolves alongside market trends and learning needs.
Key Responsibilities:
LMS Configuration & Administration:
● Administer and configure the LMS platform, ensuring it supports the organization’s strategic
learning objectives and is scalable for future needs.
● Tailor the LMS to accommodate evolving course offerings, content formats, and user
experiences, ensuring integration with various tools and resources.
● Collaborate with the Marketing and Communications departments to ensure the LMS is
effectively aligned with outreach and engagement strategies, including promotional
campaigns and content updates.
KPI:
1. System Uptime: Maintain LMS uptime of at least 99% throughout the year.
2. System Configuration: Implement at least two system enhancements or optimizations
quarterly based on user feedback or business needs.
3. Integration: Achieve seamless integration of at least two new tools or content resources
annually.
User Engagement & Community Management:
● Foster a sense of community within the LMS by actively managing forums, discussions, and
social learning activities, promoting user interaction, and building a collaborative learning
environment.
● Develop creative and engaging methods to sustain learner interest, including gamification,
announcements, and interactive challenges.
● Ensure regular email engagement with all users, delivering updates, reminders, and
personalized communications to encourage course participation and completion.
KPI
1. User Activity: Ensure at least 80% of registered users log in and engage with the platform
monthly.
2. Course Completion Rate: Achieve a minimum of 70% course completion rate per learning
cycle.
3. User Satisfaction: Maintain user engagement satisfaction scores of 85% or higher based on
periodic surveys.
4. Forum Participation: Increase active participation in forums by 30% year-over-year.
Content Integration & Collaboration with People & Culture:
● Collaborate with the People and Culture team to develop and deliver relevant learning
content for internal employees, supporting continuous professional development within the
organization.
● Ensure seamless integration of internal training materials into the LMS, tracking employee
progress and ensuring alignment with organizational development goals.
● Work with cross-functional teams to ensure the LMS provides a cohesive and integrated
learning experience.
KPI
1. Content Upload: Ensure all scheduled internal training materials are uploaded within two
business days of receipt.
2. Content Refresh Rate: Update or add at least 10% of learning content quarterly to keep
offerings relevant.
3. Internal Training Engagement: Achieve 90% participation in internal training programs
hosted on the LMS.
Reporting & Insights:
● Generate regular reports on learner engagement, course progress, and system performance,
providing actionable insights to inform strategic decisions.
● Analyze LMS data to evaluate the success of existing eLearning products, identify trends in
user behaviour, and assess course effectiveness.
● Offer recommendations for new courses based on market analysis, learner feedback, and
emerging trends, ensuring LEAP Africa’s learning offerings remain competitive and relevant.
KPI
1. Timely Reporting: Deliver monthly reports on learner engagement, course completion rates,
and platform usage trends.
2. Data Analysis: Provide at least one actionable recommendation per quarter based on LMS
data analysis.
3. Stakeholder Reports: Generate customized reports for stakeholders within 48 hours of
request.
Creative Design & Communication:
● Leverage creative design skills to enhance the user interface and learning experience within
the LMS, ensuring the platform is visually appealing, intuitive, and engaging.
● Collaborate with course developers and content creators to ensure that learning materials
are both technically sound and aesthetically effective.
● Use effective communication skills to work with various departments, ensuring the LMS is
aligned with internal and external stakeholder needs.
KPI
1. Platform Aesthetics: Implement at least one major UI/UX improvement semi-annually.
2. Creative Content: Ensure at least 80% of courses feature visually engaging elements (e.g.,
graphics, multimedia).
3. Communication Updates: Send at least two platform engagement emails or updates per
month.
Security & Data Management:
● Implement robust data security protocols, ensuring learner data and sensitive content are
stored securely and access is managed appropriately.
● Perform routine system checks, security audits, and updates to safeguard the platform from
potential vulnerabilities.
KPI
1. Security Compliance: Conduct quarterly security audits and resolve identified vulnerabilities
within two weeks.
2. Data Integrity: Maintain 100% data accuracy and protection of sensitive information.
Continuous Improvement & Innovation:
● Stay updated on the latest trends in LMS technology, eLearning standards, and digital
learning strategies.
● Identify and propose new features or functionalities for the LMS to enhance user experience,
engagement, and content delivery.
● Actively participate in training, webinars, and other professional development opportunities
to maintain expertise in LMS administration.
KPI
● Professional Development: Attend at least two training programs or webinars per year
related to LMS administration or digital learning trends.
● Feature Innovation: Introduce at least two innovative features annually to enhance user
engagement.
● Market Analysis: Provide insights on emerging trends and propose at least one new learning
product quarterly.
● Stakeholder Engagement: Achieve a 90% satisfaction score from stakeholders on
LMS-related projects.
● Project Timeliness: Deliver 95% of assigned projects within agreed timelines.
● Issue Resolution: Resolve 95% of user-reported technical issues within 48 hours.
Qualifications and Skills:
Education: Bachelor’s degree in Information Technology, Educational Technology, Graphic Design,
Marketing, or a related field.
Experience:
● 3 year minimum experience in technology, backend administrations, learning administrations
or related
● Proven experience in administering Learning Management Systems.
● Experience in content management and community management within digital learning
platforms.
● Strong understanding of eLearning standards (e.g., SCORM, xAPI, AICC) and instructional
design principles.
● Prior experience in email marketing, user engagement, or community management.
● Familiarity with collaboration tools and systems integration.
Technical Skills:
● Basic technical skills in LMS administration and configuration.
● Strong troubleshooting and problem-solving skills for resolving technical issues.
● Familiarity with programming languages (HTML, CSS, JavaScript) for content integration and
customization. (Advantage)
● Creative design skills for enhancing the user experience and interface (e.g., using graphic
design tools like Canva).
Communication Skills:
● Excellent written and verbal communication skills for engaging with users, content
developers, and cross-functional teams.
● Strong presentation and report-writing skills for generating data-driven insights.
● Ability to communicate technical concepts to non-technical stakeholders.
Soft Skills:
● Strong organizational skills with the ability to manage multiple priorities and projects
simultaneously.
● High attention to detail and ability to execute tasks with precision.
● Proactive and self-motivated with the ability to work both independently and collaboratively.
● Passion for continuous learning and staying updated on trends in digital learning and
technology.
Method of Apply
Interested and Qualified candidates To apply, please submit your CV and cover letter to [email protected]
Application Dealine 28th February 2025.
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