Reliance Care Officer (French Speaking) at Reliance Health

Reliance  Health uses Technology to Make  Healthcare Accessible and Affordable. Through an integrated approach that includes affordable  health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Title: Reliance Care Officer (French Speaking)

Location: Lagos

Description

• We are seeking dynamic and ambitious self-starters who are proficient in French to join our team as Reliance Care Officer.
• In this role, you will be the first point of contact for our customers and stakeholders across francophone markets, responding to inquiries and resolving issues with empathy and a solution-driven mindset.
• You will play a key role in supporting customers, ensuring their satisfaction, and promoting our health plans and services.

As a Reliance Care Officer, you will do the following:

• Respond promptly to customer inquiries, requests, and complaints in French while maintaining a friendly and professional tone.
• Provide accurate and relevant information in French to prospective clients to guide them in selecting suitable health plans.
• Escalate unresolved issues to the appropriate teams and follow through to ensure resolution and client satisfaction.
• Accurately record and update customer feedback, complaints, and suggestions in the internal communication system.
• Support customer acquisition efforts by engaging French-speaking inbound prospects and encouraging them to purchase health insurance products or utilize company services.

Requirements

• Bachelor’s Degree or HND in any discipline.
• Must have completed NYSC or have a valid exemption letter.
• A medical background (e.g. Nursing, Medical Laboratory Science, Pharmacy, Microbiology) is an added advantage.
• Ability to communicate confidently in French, both verbally and in writing.
• Basic proficiency in Microsoft Office tools.
• Willingness to work on shifts, including weekends.
• Excellent interpersonal, written, and verbal communication skills in English.
• Strong analytical skills and confidence working with numerical data.
• High attention to detail with a commitment to delivering quality work.
• Goal-oriented, adaptable, and able to perform well in fast-paced environments.

Application Deadline Unspecified 

METHOD OF APPLICATION 

Interested and qualified candidates should use link below to Apply.

Click here to apply online