Opportunity

Support Customer Specialist at Foundever | Remote [ Any Location,Us]

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Req ID#: 394883

Location: Remote Any Location,Us

Job Description: 

About Us:

If you’re a highly motivated individual interested in business or finance with excellent communication skills, we need your help to support our customers this tax season! Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

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Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

Job Responsibilities:

You must be located within 20 miles of Butte, Montana or Quincy, Illinois to qualify for this position! The role is on-site within these cities.

 

  • Drive customer satisfaction through inbound service calls, email, and/or chat
  • Troubleshoot & resolve end user issues (technical support)
  • Respond to inquiries related to account details, products, and services
  • Navigate through multiple systems and tools when helping customers
  • You will assist customers by phone and in person appointments- ( in person is by appointment only- customers will schedule online.)
  • During downtime when no appointments are scheduled ( likely the majority of the time), you will work handling customer contacts by phone but working from the specific office with set hours.

Why Work With Us?

If you’re a highly motivated individual interested in business or finance with excellent communication skills, we need your help to support our customers this tax season!

  • Pay $18.00 an hour
  • Seasonal position through mid April 2025.
  • $500 Bonus after working 80 production hours.
  • $150 Commute Bonus per month.
  • Schedule choice of 8:00 AM to 4:30 PM or 9:00 AM to 5:30 PM Local Time Zone- Monday through Thursday & Saturday- Off Friday & Sunday.

Qualifications:

​​​​​​​You must be located within 20 miles of Butte, Montana or Quincy, Illinois to qualify for this position! The role is on-site within these cities.

  • Strong communication skills, including the ability to navigate between screens while assisting customers
  • Problem-solver with a can-do attitude
  • Enjoy working independently and with a team
  • Must be 18+ years of age
  • High school diploma (or GED equivalent)
  • Must be able to complete a pre-employment background check with satisfactory results

 

Apply now

 

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Mr HausaLoaded

Abubakar Rabiu Editor-in-cheif

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