Support Customer Specialist at Foundever | Remote [ Any Location,Us]

About Us:

If you’re a highly motivated individual interested in business or finance with excellent communication skills, we need your help to support our customers this tax season! Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

Job Responsibilities:

You must be located within 20 miles of Butte, Montana or Quincy, Illinois to qualify for this position! The role is on-site within these cities.

• Drive customer satisfaction through inbound service calls, email, and/or chat
• Troubleshoot & resolve end user issues (technical support)
• Respond to inquiries related to account details, products, and services
• Navigate through multiple systems and tools when helping customers
• You will assist customers by phone and in person appointments- ( in person is by appointment only- customers will schedule online.)
• During downtime when no appointments are scheduled ( likely the majority of the time), you will work handling customer contacts by phone but working from the specific office with set hours.

Why Work With Us?

If you’re a highly motivated individual interested in business or finance with excellent communication skills, we need your help to support our customers this tax season!

• Pay $18.00 an hour
• Seasonal position through mid April 2025.
• $500 Bonus after working 80 production hours.
• $150 Commute Bonus per month.
• Schedule choice of 8:00 AM to 4:30 PM or 9:00 AM to 5:30 PM Local Time Zone- Monday through Thursday & Saturday- Off Friday & Sunday.

Qualifications:

​​​​​​​You must be located within 20 miles of Butte, Montana or Quincy, Illinois to qualify for this position! The role is on-site within these cities.

• Strong communication skills, including the ability to navigate between screens while assisting customers
• Problem-solver with a can-do attitude
• Enjoy working independently and with a team
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must be able to complete a pre-employment background check with satisfactory results