About Cowrywise
Cowrywise is a financial technology company digitizing the investment management industry in Africa and democratizing access to savings and investment products for the growing population of the underserved African middle class and millennials.
Tittle:Customer Experience Specialist
Location: Lagos (hybrid)
Job Summary
Our Customer Experience Specialists are committed to understanding the products, engaging and connecting with our customers and ensuring our customers are satisfied every time. We are presently seeking passionate people who understand the importance of exceptional customer experience and are committed to creating such for our customers.
Primary Responsibilities
- Own customer interactions across channels, ensuring issues are resolved clearly, accurately, and with empathy.
- Explain savings and investment concepts in simple, practical terms that customers can easily understand and act on.
- Use day-to-day customer conversations to spot recurring issues and share clear, practical recommendations that improve products and internal processes.
- Help deliver a customer experience that keeps customers engaged and willing to recommend Cowrywise.
An Ideal Candidate Will Bring:
- 1-2 years relevant experience.
- Keen interest in fintech and wealth management.
- Passion for customer service.
- Excellent communication skills.
- Resilience to manage push-backs.
- Excellent collaboration skills.
- Strong analytical skills.
- Patience to listen and empathy to connect with customers’ needs.
It would be an added advantage if you:
- Are passionate about people, data and products
- Enjoy working in a fast-paced and challenging environment
- Have experience working in a client-facing role
Compensation
The starting compensation for this role is between NGN500,000 – NGN650,000 monthly (net).
Other Benefits
Here’s a sneak peek at some (not all) of the benefits we offer for this role:
- 13th month salary + Leave allowance:
- Employee assistance program: Our EAP provides confidential support for life, work, and everything in between.
- Work anniversary allowance: We reward and celebrate loyalty as you grow with us.
- Learning and development support: From courses to certifications, we’ll support you as you sharpen your expertise.
- Housing support: We’ll support you if you ever need to move to do great work.
- Data/Airtime allowance: So you can stay connected without worrying about the bills.
- Breakfast and lunch (on us): We believe good food is required to do great work, so we provide daily meals at no cost to you.
Application Dealine not specified
METHOD OF APPLICATION
Interested and Qualified candidates should use link below to Apply.
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