Client Account Executive at CAGL Global Company Limited

Job Title: Client Accounts Executive
Location: Port Harcourt, Rivers State
Job type: Full-time
Sector: Oil & Gas Servicing

Role Summary

The role involves supporting multiple functions within the client organization – including Wells Planning, Engineering, Materials and Logistics, and Finance – to optimize value for CAGL Global across all existing contracts. Additionally, the Account Representative will work to expand CAGL’s scope of services, strengthen client relationships, and strategically position the company to capture opportunities from competitors.

Responsibilities:

· Manage all CAGL clients and contracts, including but not limited to Upper/Lower Completions, Smart Completions, and Well Intervention.

· Optimize contract performance to ensure maximum benefit to CAGL.

· Engage technically with partners and end clients to confirm well Completion designs are fit for purpose and well intervention plans maximize oil production and well longevity.

· Monitor and follow up on all Purchase Orders (POs), Goods Receipt Note (GRNs), Service Entry (SEs), Well Completion Certificates (WCC), and invoicing to ensure timely and accurate processing.

· Track and manage technical partners POs, Orders, Tickets, and invoicing for smooth operations.

· Serve as the primary point of contact for all technical inquiries from Clients.

· Address customer inquiries and requests, directing them to the appropriate departments as needed.

· Collaborate regularly with team members to review progress and identify opportunities for business improvement.

· Prepare and deliver quarterly progress reports for clients and senior leadership.

· Identify upsell, cross-sell, and renewal opportunities and communicate them internally.

· Detect workflow inefficiencies and recommend process improvements.

· Collect, analyse, and prepare data to support corrective actions and continuous improvement initiatives.

· Support production operations and respond to critical business situations.

· Ensure all materials and products comply with defined specifications and standards.

· Utilize data monitoring tools to prioritize analysis and decision-making.

· Take responsibility for personal safety and promote safety awareness among others.

· Analyse customer feedback to identify trends and drive continuous improvement.

· Assist with tender and bid processes as required.

· Represent the organization at conferences, meetings, and industry events.

· Perform any other duties as assigned by your manager

Requirements

Qualifications & Experience:

· Bachelor’s degree in Engineering or Technical Qualification in related Engineering discipline

· 5+ years experience in oilfield operations/accounts management, with at least 2 years in a service delivery role.

· Strong understanding of well completions, interventions, and oilfield operations.

· Proven track record of managing client relationships and optimizing contract performance.

· Familiarity with procurement processes, invoicing, and financial documentation.

Skills/Competence:

· Broad knowledge of relevant industry practices

· Broad knowledge of company products, services and operations

· Business & Commercial acumen

· Management, Change Management & Conflict Management skills

· Strong Computer skills

· Internal and external customer service focus

· Strong Leadership and Coaching skills and demonstrated ability to train and mentor teams

· Excellent Communication (verbal & written), Collaborative and Interpersonal skills

· Analytical, Critical thinking and Problem-solving abilities

· Time Management & Planning Skills.

Personal Qualities:

· Integrity, Professionalism and Confidentiality

· Decisive, Agility, Ambitious and Results driven

· Commitment and Determination.