Programme Assistant, Community Feedback Mechanism – Gashua, Yobe at ActionAid International AA

Mr HausaLoaded3 weeks ago

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ActionAid is an anti-poverty agency that prioritises work with people living in poverty and exclusion; promoting values and commitment in civil society, institutions, and Governments with the aim of achieving structural changes in order to eradicate injustices and poverty in the world. ActionAid Nigeria is an affiliate of ActionAid International, an International Non-Governmental organisation registered in The Netherlands with its headquarters in Johannesburg, South Africa. ActionAid International works in more than 40 countries in Africa, Asia, Europe, and the Americas.

Programme Assistant, Community Feedback Mechanism – Gashua, Yobe X 10

The post holder will support the implementation and management of an effective Complaints and Feedback Mechanism (CFM) within the project areas. This role ensures that affected populations have access to safe, confidential, and accessible channels through which they can raise concerns, complaints, and feedback regarding project activities and service delivery. Working under the supervision of the Team Lead. S/he will coordinate closely with program teams and other stakeholders to ensure the integrity of information received, timely referral and resolution of issues, and that community voices inform and improve programming.

Person Specifications

Education/Qualifications

Minimum of National Diploma in Social Sciences/ Art or related field is essential.
Membership of relevant professional bodies and agencies is desirable.

Experience

Minimum of two (2) years’ experience working in humanitarian responses context with a strong focus on both quantitative and qualitative research methodologies is essential.
Experience in organizing and managing community events is essential.
Previous experience in Third Party Monitoring (TPM) is essential.
Proven ability to interact with community members, leaders, and partners is essential.
Background in addressing community concerns and resolving issues effectively is essential.
Experience using ODK for quantitative data collection is essential.
Related experience on WFP funded project is desirable

Skill/Abilities

Strong skills with the Microsoft Office Suite (Word, Excel, PowerPoint), Google Drive, and other cloud-based software tools.
Excellent communication and time management skills.
Ability to operate in a cross-cultural environment requiring flexibility
Fluency in written and spoken fluency in English is a must; additional fluency in Hausa is preferred
Excellent strategic planning skills
Excellent knowledge on the management key stakeholders and community mobilisation.

Application Dealine Wednesday, 11th June 2025

Method of Application

Interested and Qualified candidates should Go:

To apply, kindly complete relevant application form accessed

MSWord attachment to [email protected]. Only electronically submitted forms will be considered. Submitted or Scanned CVs will be disregarded.

Subject line of emails must state clearly, job title of position applied for and location e.g., Programme Assistant, Community Feedback Mechanism – Gashua, Yobe

Please refer to the website – https://nigeria.actionaid.org/jobs for appropriate detailed job description and application form.

ActionAid offers competitive terms of employment. Applications from young people, women, persons with disability and candidates from the Northeast and Northwest are particularly encouraged.